1.I can authoritatively say that the online transactions and ATM transactions have changed the way person withdraw cash.Gone are the days of long lines of drawing cash from public sector banks and the cash vending machines have enabled a symbiotic relationship between the customer and banks.
2.Banks have been able to save on transaction costs and customer have got hassle free cash.
3.In a study conducted by ICICI bank has proved that only 14% of its customers undertook transaction from a branch.Thus India has leap frogged into a league where it is almost at par with developed nations.
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